59-05-032 Proceeding

5 Proceedings of the Princess Maha Chakri Sirindhorn Congress level, they will all be environment friendly and have sustainability mindsets. At the second tier, all line managers will supervise, audit, and review policies, and make sure that all performance managers adhere to policies, rules, and regulations of the organization. At this level, a corporate will comply with industry standards and professional codes of conducts. At the third tier, board of directors will perform a role of strategist to manage risks and observe the rule of transparency, accountability, and ethics. At this level, all business strategies shouldmanifest the corporate culture of good governance in all aspects. To achieve good governance, a corporatemust have systemgovernance, which is composed of cost consciousness, change management, value alignment, service quality, legal and ethical alliance, and product quality. To be an organization with good governance, a corporation needs an ethical, clean, honest, effective, competent, empowering, and trustworthy leader. A leader with all these characteristics will formulate good policies, regulations, system and process, and codes of ethics as platforms for all practices performed by employees of all departments at all levels. The formulation of all these elements will be based on the concepts of participation, transparency, accountability, ethics, result orientation, and value for money. For public service organizations, more dimensions have been added to good governance platform, namely project management, E-governance, HR system and competency building, strategic planning, service delivery, process reengineering, change management, performance management, and transparency with effective social audit. Fluid communication is essential among elected leaders, service providers, and citizens. Citizens of all countries demand for good governance. Elected leaders should promote disclosure, demystification and dissemination of relevant information among all public service organizations.They shouldmediate citizen feedback and come upwith dispute resolution.They should respond to citizen demand for service delivery. All employees should be involved in processes of participatory action planning. They should embrace innovation to improve service delivery systems. Employees who provide good services to citizens should be rewarded to boost their morale and inspiration. Three groups are involved in good governance of public service organizations; they are (1) politicians and civil servants, (2) community groups and citizens, and (3) NGO members and political activists. Policies will be scrutinized, budgets will be monitors, and citizens and NGO members will give feedback. Elected leaders should listen to public discourses, and pay attention to critical issues and respond on the basis of good governance. Culture development is the essence of good governance. To achieve good governance, the following factors must be cultivated: individual mindset, organizational climate that promote integrity, respect for individual citizens, building trust, being accountable for all activities, and efficient and effective performance. One important point inworkforce development is “compliance”; this factor includes compliance policies, detection of non-compliance practices, and ability to correct and respond accordingly. Risk management is also an indicator of good governance, which means that organizations must work proactively to assess, identify, and address uncertainties, potential obstacles, and potential dangers. They should knowhow tomanage risks to reduce or get rid of and negative consequence of their activities. With